Moncrief & AMEDD News
TRICARE Walk-in Service has ended as of April 1, 2014.
Beneficiaries who want to get personal assistance can call TRICARE at 1-800-444-5445
for enrollment and benefit help.
Click here for additional information.
Nationwide Telephone Scam Affecting TRICARE Beneficiaries
TRICARE beneficiaries need to be aware of a telephone scam affecting beneficiaries
over 65 and on Medicare nationwide. A caller will usually identify themselves as
being an official Medicare vendor, and will then offer to sell you back braces.
The caller may have specific information that makes the call seem official, typically
your address, phone numbers and doctor’s name. The caller is hoping this will convince
you they are a legitimate vendor and that you will give them your social security
number and additional personal information. If you receive a call like this, DO
NOT give any of your personal identifiable information, such as birth date, social
security number or banking information. TRICARE never asks beneficiaries for this
information when calling for an official Department of Defense survey. The Defense
Health Agency (DHA) Program Integrity Office is closely monitoring this situation.
If you receive a call of this nature, please do not provide your information and
contact the DHA Program Integrity Office directly. For more information on fraud
and abuse reporting visit www.TRICARE.mil/fraud
EBOLA VIRUS INFORMATION
Moncrief Army Community Hospital continues to monitor the recent outbreak of Ebola
Virus Disease (EVD) and is taking appropriate steps to ensure the safety of our
Soldiers, civilian staff, family members and retirees. The risk to our MACH beneficiary
population is extremely low. As an added precaution, we have initiated additional
screening when our beneficiaries call to make an appointment and check-in at clinic
front desks. This additional screening includes a short series of questions with
follow-on recommendations as indicated. For the most up-to-date information, including
EVD risk factors, signs and symptoms, and prevention measures, please visit the
CDC website at WWW.CDC.GOV.
25 April 2014
Have Health Questions? Call the TRICARE Nurse Advice Line
TRICARE News Release
Sometimes it’s hard to know when to seek medical help for urgent health problems.
Having access to a trusted medical professional at a moment’s notice is invaluable.
The new TRICARE Nurse Advice Line (NAL) does just that. Starting April 25, 2014,
all TRICARE beneficiaries in the continental United States, Alaska and Hawaii can
get health advice by calling the NAL, toll-free and 24/7. The NAL number is 1-800-TRICARE
(874-2273). The NAL is a team of registered nurses who answer urgent healthcare
questions. They give beneficiaries professional medical advice to help decide whether
self-care is the best option, or they should see a healthcare provider. They will
recommend if it’s ok to wait for care, or if beneficiaries should seek urgent or
emergency care. There is always a live person on the line to answer health questions.
The NAL has pediatric nurses to answer children’s health questions. If follow-up
to the child’s care is needed or requested, the NAL will call back to check on them
a few hours later. The NAL can also help beneficiaries find the closest medical
care if they need it. When beneficiaries call the NAL, a representative checks their
eligibility in the Defense Enrollment and Eligibility Reporting System (DEERS).
Beneficiaries with an urgent health care concern or question speak to a registered
nurse who asks the beneficiary a series of standard questions to recommend the next
steps and give them best advice possible. The NAL can also make appointments at
military hospitals and clinics for TRICARE Prime beneficiaries enrolled to those
facilities. The appointment feature of the NAL is being phased in for Prime enrollees
to military hospitals and clinics between April 25 and June 27, 2014. If you are
a Prime MTF enrollee, please consult your MTF for the date you can use this feature
of the NAL. Prime MTF enrollees can currently use the health advice feature of the
NAL. Beneficiaries can still call their PCM or clinic for medical advice and appointments.
The NAL is a new and easy option for beneficiaries to access care quickly at any
time. To access the NAL dial 1-800-TRICARE (874-2273) and select option 1.