Moncrief & AMEDD News

Nationwide Telephone Scam Affecting TRICARE Beneficiaries

TRICARE beneficiaries need to be aware of a telephone scam affecting beneficiaries over 65 and on Medicare nationwide. A caller will usually identify themselves as being an official Medicare vendor, and will then offer to sell you back braces. The caller may have specific information that makes the call seem official, typically your address, phone numbers and doctor’s name. The caller is hoping this will convince you they are a legitimate vendor and that you will give them your social security number and additional personal information. If you receive a call like this, DO NOT give any of your personal identifiable information, such as birth date, social security number or banking information. TRICARE never asks beneficiaries for this information when calling for an official Department of Defense survey. The Defense Health Agency (DHA) Program Integrity Office is closely monitoring this situation. If you receive a call of this nature, please do not provide your information and contact the DHA Program Integrity Office directly. For more information on fraud and abuse reporting visit


Moncrief Army Community Hospital continues to monitor the recent outbreak of Ebola Virus Disease (EVD) and is taking appropriate steps to ensure the safety of our Soldiers, civilian staff, family members and retirees. The risk to our MACH beneficiary population is extremely low. As an added precaution, we have initiated additional screening when our beneficiaries call to make an appointment and check-in at clinic front desks. This additional screening includes a short series of questions with follow-on recommendations as indicated. For the most up-to-date information, including EVD risk factors, signs and symptoms, and prevention measures, please visit the CDC website at WWW.CDC.GOV.

25 April 2014

Have Health Questions? Call the TRICARE Nurse Advice Line
TRICARE News Release

Sometimes it’s hard to know when to seek medical help for urgent health problems. Having access to a trusted medical professional at a moment’s notice is invaluable. The new TRICARE Nurse Advice Line (NAL) does just that. Starting April 25, 2014, all TRICARE beneficiaries in the continental United States, Alaska and Hawaii can get health advice by calling the NAL, toll-free and 24/7. The NAL number is 1-800-TRICARE (874-2273). The NAL is a team of registered nurses who answer urgent healthcare questions. They give beneficiaries professional medical advice to help decide whether self-care is the best option, or they should see a healthcare provider. They will recommend if it’s ok to wait for care, or if beneficiaries should seek urgent or emergency care. There is always a live person on the line to answer health questions. The NAL has pediatric nurses to answer children’s health questions. If follow-up to the child’s care is needed or requested, the NAL will call back to check on them a few hours later. The NAL can also help beneficiaries find the closest medical care if they need it. When beneficiaries call the NAL, a representative checks their eligibility in the Defense Enrollment and Eligibility Reporting System (DEERS). Beneficiaries with an urgent health care concern or question speak to a registered nurse who asks the beneficiary a series of standard questions to recommend the next steps and give them best advice possible. The NAL can also make appointments at military hospitals and clinics for TRICARE Prime beneficiaries enrolled to those facilities. The appointment feature of the NAL is being phased in for Prime enrollees to military hospitals and clinics between April 25 and June 27, 2014. If you are a Prime MTF enrollee, please consult your MTF for the date you can use this feature of the NAL. Prime MTF enrollees can currently use the health advice feature of the NAL. Beneficiaries can still call their PCM or clinic for medical advice and appointments. The NAL is a new and easy option for beneficiaries to access care quickly at any time. To access the NAL dial 1-800-TRICARE (874-2273) and select option 1.