Medical Records

All DoD Medical Records are the property of the United States Government.

In order to maintain proper maintenance and documentation of continuity of care, all medical records of active duty, retirees, and their family members must be turned in upon assignment to Fort Jackson. Both in-processing and out-processing are done Monday through Friday from 0730-1615 hours in the Outpatient records room on the ground floor, Rm 214.


How to Request Current Medical Records:

Download release of information consent form [PDF version] [XFDL version] . Then fax form to 803-751-2452 or feel free to visit our office currently located on the Ground Floor, Rm 214. You are authorized one free copy of your medical records and it may take up to 30-days. The hours of operation for the Release of Information (ROI) section are Monday - Friday 0730 until 1615 and the phone number is 803-751-2036 or 803-751-2341. You do not need to pick-up your records prior to your appointment; an outpatient records staff member will deliver records to appointment, if deemed necessary.


How to Request Inactive Medical Records:


National Public Records Center
Military Personnel Records
9700 Page Avenue
St. Louis, MO 63132-5100
314-801-9032
          National Public Records Center
Dependent Personnel Records
111 Winnebago Street
St. Louis, MO 63118-4199
314-801-0800

Medical Records Reminders:


Patients receiving treatment at Moncrief Army Community Hospital are no longer permitted to hand carry or maintain their medical records due to new government policies and strict revised Federal regulations.

Patients will need to go directly to the clinic for their appointment and a MACH staff member will ensure the medical records are available for the healthcare provider at the time of treatment.


Contact Us


 Release of Information (request medical records)
803-751-2036 or 803-751-2341
 Request records to be transferred to another MTF/Locate records

803-751-2156

 HIPAA Privacy Officer
803-751-2461
 EPTS

803-751-4786

 IDES/Medical Boards

803-751-2359

 Admission and Disposition/Line of Duty

803-751-2121

 Medical Management Center

803-751-3069