Medical Records


Patients may request a copy of their medical record. To obtain more information, please call 803-751-2471/2341. Feel free to visit our office currently located on the Ground Floor, Rm 214.


All DoD Medical Records are the property of the United States Government. In order to maintain proper maintenance and documentation of continuity of care, all medical records of active duty, retirees, and their family members must be turned in upon assignment to Fort Jackson. Both in-processing and out-processing are done Monday through Friday from 0730-1615 hours in the Outpatient records room on the ground floor. Patients may request a copy of their medical record. To obtain more information, please call 803-751-2471/2341. Feel free to visit our office currently located on the Ground Floor, Rm 214. You are authorized one free copy of your medical records and it may take up to 30-days. The hours of operation for the Release of Information (ROI) section are Monday - Friday 0730 until 1615. You do not need to pick-up your records prior to your appointment; an outpatient records staff member will deliver records to appointment, if deemed necessary.

Medical Records Reminder - Due to new government policies and strict revised Federal regulations, patients receiving treatment at Moncrief Army Community Hospital are no longer permitted to hand carry or maintain their medical records.

Patients will need to go directly to the clinic for their appointment and a MACH staff member will ensure the medical records are available for the healthcare provider at the time of treatment.


Closed Outpatient Medical Records Tracking System


Moncrief has implemented a Closed Outpatient Medical Records Tracking System. DoD has mandated that all Military Treatment Facilities collect, store, and electronically track all outpatient records. Medical records are needed in order to document care received, file important medical documents, meet The Joint Commission (TJC) requirements, and for 3rd Party collections and legal reasons. We need your support! You are requested to turn in your outpatient medical record to the Outpatient Records Room located on the ground floor as soon as possible. A copy of your medical information is available upon request by calling 803-751-2471/2773. If you have questions or concerns, contact the Chief of Patient Administration Division, at 803-751-2246/2773 or contact us by email


AHLTA - Electronic Health Records


Inactive Records (Inactive for 1, 2 or more years) write to:
National Public Records Center
Military Personnel Records
9700 Page Avenue
St. Louis, MO 63132-5100